A highly essential but often overlooked part of running a successful business is Employee relationship management. How an employee relates to their superiors, to their coworkers, and to their jobs quite simply decides how well they perform. Businesses must learn to recognize this and make sure that these relationships are healthy ones.
Why Should You Care About Employee Relationship Management?
Employee relationship management, as already stated, can have an enormous impact on employee performance. You can leave this topic to its own devices and hope for the best or you can take control of it and make sure that your business is working as well as it can.
You should care about employee relationship management because it could mean the success or failure of your business.
Communication Goes Both Ways
Relationships are based on communication. Both parties must be willing and able to communicate their thoughts and feelings and both parties must be willing and able to hear what is said.
In a business setting, managers must truly listen to their employees and must be able to communicate in clear terms with unambiguous expectations. Employees will follow suit.
Conflicts Happen.. So Deal With Them
Conflicts must be handled. It doesn’t matter if the conflict results in a vague feeling of tension or if it displays itself as outright animosity because all kinds of conflict hurt your business. Someone must intervene and this individual who steps in to help resolve a conflict must behave in a totally professional manner.
This individual cannot take sides and cannot become part of the conflict. They must listen to both sides, find a compromise, and take whatever steps necessary to end the conflict. This is a quest to find common ground for those embroiled in the conflict, not an attempt to push it aside or sweep it under the rug just so that everyone can get back to work. The time spent ending a conflict is always time well spent.
Employees Have Relationships With Their Jobs
Employees have relationships with their jobs, even though this fact often goes unrecognized. Employee relationship management acknowledges this fact and uses this understanding to benefit all involved. If employees feel that they are only being paid to do a job and then go home, then that is all they will do.
If they feel that they are valuable members of a team and that their efforts are appreciated then they will act as such. Ideally, you want employees to know that they have a future with your business so that they will be working not just for a business but for a shared future.
Employee relationship management is about recognizing the relationships that exist in the workplace. Once you see these influences then you can use them to create a positive work environment and maximize employee potential. In short, employee relationship management can help you build a better business and happier workplace.